Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

  • @phx@lemmy.ca
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    52 years ago

    I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns

    • @gobbling871@lemmy.world
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      52 years ago

      This sounds good just saying it but in practice it’s not possible for AI to fully replace these types of jobs.

      spoiler

      At least not yet.

    • harold
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      2 years ago

      “basic scripted jobs” can replace CEO/C exec/HR too this has nothing to do with it now.

      • @phx@lemmy.ca
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        12 years ago

        No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

        Tier-1 helpdesk though - for example for some ISP’s - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren’t supposed to deviate from such.

        Think “Have you restarted your modem? What lights are showing? etc”